We are not just a railroad; we are a company that moves people. We move customers where they want to go by responding to their wants and needs. And by doing so, we connect communities, economies and families that make our nation great.
Our mission is to provide safe transportation in the most efficient way possible, while ensuring that our customers get a consistent, high-quality experience. Carrying out this mission, and ultimately achieving our vision, hinges on our employees.
Amtrak Conductors and Assistant Conductors are responsible for the safety of passengers and crew by adhering to strict safety rules. Our Conductors work in a fast-paced and demanding setting providing a safe, efficient, and pleasant environment for our passengers and ensuring compliance with various regulatory agencies, state and local officials and Amtrak standards and guidelines. This is accomplished through dedication, attention to detail, a professional appearance, and cheerfulness.
The position can be physically demanding and requires physical agility, physical strength, a sense of balance, hand-eye coordination, manual dexterity, and the use of the senses. In addition, this job requires working differing or rotating shifts, at night, during holidays, and working away from home for long periods of time. As an Amtrak Conductor, you may be on-call 24 hours 7 days a week, which may include nights, weekends, holidays or on-call for emergency situations. Work may require travel and time away from home, and you may have to report for duty twice in a 24-hour period.
However, there is no doubt you will find a career as an Amtrak Conductor extremely rewarding. Amtrak’s Assistant Conductors are expected to transition into a Conductor role at the end of their probationary period – usually within a year.
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OBS AND STATION SERVICES JOBS
The Amtrak Onboard Services (OBS) and Station Services teams are responsible for creating a welcoming atmosphere of hospitality for Amtrak passengers that result in exceeding customer expectations. It is our mission to deliver intercity transportation with superior safety, customer service and financial excellence while ensuring compliance with various regulatory agencies, state and local officials and Amtrak standards and guidelines.
Depending on the role, you may be responsible for safe practices and meeting sanitation standards during all segments of service from loading, stocking, preparing, serving, clean-up, operating point of sale devices, and end of trip close outs which may include preparation of associated paperwork.
Our OBS and Station Services teams must also adhere to uniform and grooming standards. OBS Employees work varying schedules and may travel extensively to accommodate our 24 hours 7 days a week operation, which may include nights, weekends, holidays or on-call for emergency situations. Work may require travel and time away from home.
As an OBS or Station Services employee it is important to remember to stay focused on safety, on-time performance, revenue optimization, and customer services that exceed our passenger expectations. Your superior interpersonal skills and ability to communicate clearly and effectively with passengers and crew to ensure customer satisfaction is essential to our success.
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